Privacy Policy

a) RegFlex Pty Ltd (“RegFlex”) is committed to safeguarding the privacy of clients and website visitors.

b) This Privacy Policy explains how RegFlex collects and treats your personal information and your rights in relation to that information.

c) “Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information
that can reasonably identify an individual, either directly or indirectly.

d) Your use of our online services or your provision of information to us constitutes your acknowledgement of the terms of this Privacy Policy. Please do not send us your information if you don’t want it to be used in the ways described in this Privacy Policy.

e) For any queries or further information about this Privacy Policy, you may contact us in writing by emailing support@regflex.com.au or writing to us at Level 26, 1 Bligh Street Sydney NSW 2000, Australia.

a) RegFlex will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.

b) You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and provide products and services to you.

c) We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or otherwise communicate with us.

d) Additionally, we may also collect any other information you provide while interacting with us.

a) RegFlex collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

b) We may collect personal information automatically using business intelligence and tracking technologies. This information is used for marketing purposes, including analysing engagement to understand business relationships and to update contact details on our client management system. The types of data collected may include email interactions, such as opens and clicks, and other relevant metrics. We rely on our legitimate interest to do this.

c) If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.

a) RegFlex may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you.

b) We may use your personal information if:
– it is necessary for the performance of a contract with you or the organisation you work for; or
– necessary in connection with a legal or regulatory obligation; or
– you have provided your consent (where necessary) to such use or the organisation that you work for has obtained your consent (where necessary); or
– we (or a third-party) have a legitimate interest which is not overridden by your interests or your rights and freedoms; or
– we are otherwise required or authorised by law.

c) We may use your information to:
– provide and improve our services and products to you or the organisation you work for (including auditing and monitoring use of those services and products and in client reviews or feedback);
– maintain and develop our relationship with you and our clients;
– monitor and analyse our business;
– facilitate our internal business operations;
– fulfil our legal, regulatory, accounting, reporting, risk management or professional obligations;
– follow industry guidelines and best practice;
– inform and apply artificial intelligence and other emerging technologies that analyse data and automate processes;
– support our submissions for rankings and awards;
– identify services you may be interested in;
– send you updates, publications, marketing and details of events
– accommodate you at marketing events;
– protect, establish, exercise or defend legal rights; and
– process and respond to requests, enquiries or complaints received from you.

We may not be able to do these things without your personal information.

d) We will only retain your personal information for as long as is reasonably necessary in the circumstances.

a) RegFlex may share your information with the following:

– our employees, officers, directors, agents, or subcontractors;
– our clients, your professional advisers and your employers or place of business;
– third parties involved in the provisions of services and products including other professional advisers;
– our professional advisers, auditors and insurers;
– third party service providers to whom we outsource services, for example IT support, delivery, website, social media, research, banking, payment, client contact, data processing, insurance, forensic, data room, marketing and security services;
– survey organisations;
– third party technology organisations, including cloud service providers, such as data storage platforms;
– third parties assisting us with events;
– new entities or third parties we may be merging with or acquiring;
– third parties who carry out research and analyses of our services and products on our behalf; or
– regulatory authorities, courts, tribunals, government agencies, law enforcement agencies and other third parties.

b) Your personal information may be accessed by third parties from countries whose laws provide various levels of protection for personal data which are not always equivalent to the level of protection that may be provided in your own country.

c) Where we transfer your information overseas we will take reasonable steps to ensure that your information is treated securely and the means of transfer provides adequate safeguards.

d) Some of your personal information may be stored with and managed by a cloud service provider located in a different country to RegFlex.

If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used including:

i. to be informed how your personal information is being used;
ii. access your personal information (we will provide you with a free copy of it);
iii. to correct your personal information if it is inaccurate or incomplete;
iv. to delete your personal information (also known as “the right to be forgotten”);
v. to restrict processing of your personal information;
vi. to retain and reuse your personal information for your own purposes;
vii. to object to your personal information being used; and
viii. to object against automated decision making and profiling.

Please contact us (using the contact details in this Privacy Policy) at any time should you wish to exercise any of the above rights. We may ask you to verify your identity before acting on any of your requests.

a) Information that we collect may from time to time be stored, processed in or transferred between parties or sites located in countries outside of Australia. These may include, but are not limited to, New Zealand, the United Kingdom, the United States and Singapore.

b) Transfers to each of these countries will be protected by appropriate safeguards. For further information on what appropriate safeguards are in place, please contact us using the contact details in this Privacy Policy.

c) The hosting facilities for our website are located in Australia.

d) You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world and that RegFlex cannot prevent the use (or misuse) of such personal information by others.

a) RegFlex is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

b) Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.

c) The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us,or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

a) You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable the EU GDPR. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at support@regflex.com.au.

b) We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth) or any other applicable law.

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to support@regflex.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept Cookies but you can choose to reject Cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use Cookies to analyses website traffic and help us provide a better website visitor experience. In addition, Cookies may be used to serve relevant ads to website visitors through third party services. These ads may appear on this website or other websites you visit.

a) Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that RegFlex is not responsible for the privacy practices of other such websites.

b) We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personal identifiable information.

We may modify this Privacy Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review this Privacy Policy for any changes.

This Privacy Policy is effective from 5 November 2024.